3rd July 2020
We are now fully open to the public for pet boarding! We've had to make quite a few changes to our procedures and ways of working to comply with social distancing (both with clients and between staff), extra sanitation and maintaining safety and security.
We can look after your pet if you or someone in your household has Coronavirus symptoms but we do need to know in advance so that we can follow a specific protocol for this. We can offer a collection service if it isn't appropriate for you to leave the house.
Many of the changes are about getting all the required information ahead of time so that you have to handle as little documentation and spend as little time in our reception as possible.
Our booking system allows us to do most of this by letting you manage your details online. If you've used our online booking before you'll be familiar with the system but may not have realised how much information you can update for yourself.
We'll ask you to make sure yours and your emergency contact details are correct. We are required to keep emergency details of someone who can speak for you about your pet if we can't contact you.
We'll ask you to update your pet's details, adding updated worm & flea treatments, insurance and microchipping details. We are required to keep this information.
We'll need an electronic copy (photo or scan) of your pet's vaccination record sending ahead. Once we have this we don't need it sending again until you have boosters done again. You can send this by email or Facebook message to our page.
We'll request an electronic signature to replace signing our paper form at check-in.
All drop offs, collections and visits must be by appointment. We will agree an approximate time with you at booking and ask you to confirm a 15 minute window with our easy online appointment maker, full details of which are sent out in our booking confirmation.
Our opening hours have changed to 9am - 12noon and 3pm - 5pm Monday - Saturday.
Sunday remains 9am - 12noon with an extra charge pickup option between 3 - 4pm.
The appointment you selected on Calendly via our booking confirmation will remind you of the time by email the day before arrival.
Upon arrival, ring our radio pager in reception as usual but leave your pet in your car if possible. Our staff will help you with the rest of the process. If someone is already in reception, please wait outside or in your car.
We take full payment at drop off, preferably by card or Apple/Google pay.
Our daily charge includes every day your pet is with booked with us. Due to significant changes to our routine there will be no discount for collection before 9:30am. We can also accept bank transfers in advance if you prefer. In spite of the extra costs we are incurring to become Covid Secure we are endeavouring to keep our daily rates unchanged from pre-lockdown.
We have implemented a contactless handover area near reception so that we can accept (and give back) your pets in a socially distanced way.
The only possessions we can accept with your pet are medications, food, hard wipeable toys and carriers for cats. We regret no beds, bedding or soft toys (we will provide all these) for the foreseeable future and no access to the public beyond reception.
We are now accepting prospective client viewings again. These are strictly limited to a maximum of 2 adults and by prior appointment only.
If you have any questions please do get in touch.