28th May 2020
After a period caring just for emergencies, we are now fully open to the public for pet boarding. We've had to make quite a few changes to our procedures and ways of working to comply with social distancing (both with clients and between staff), extra sanitation and maintaining safety and security.
Our opening hours have changed to 9am - 12noon and 3pm - 5pm Monday - Saturday. Sunday remains 9am-12noon with an extra charge pickup option between 3-4pm.
All drop offs, collections and visits must be by appointment. We will agree a time with you at booking. We can be flexible with changes but they must be agreed in advance. This will need to be kept to so that we only have 1 client on our car park at a time. If you find yourself running more than 5 minutes late, please call us. At quieter times it is unlikely to be an issue, at busier ones you'll need another appointment.
Upon arrival ring our radio pager as usual but leave your pet in your car if possible. Our staff will help you with the rest of the process.
Our daily charge includes every day your pet is with us. Due to significant changes to our routine there will be no discount for collection before 9:30am. Another change is that we will ask for payment at drop off instead of pickup. In spite of the extra costs we are incurring to become Covid Secure we are endeavouring to keep our daily rates unchanged from pre-lockdown.
The only possessions we can accept with your pet are medications, food, hard wipeable toys and carriers for cats. We regret no beds, bedding or soft toys (we will provide all these) for the forseeable future and no access to the public beyond reception.
We have implemented a socially distanced drop off and pickup system which, with a few extra steps done online in advance, can be made fully contactless. For a speedier, safer experience at drop off and collection we will be encouraging the extra online steps.
We are currently not accepting viewings although we hope to restart restricted viewings soon. We have lots of photos on this site to help.
If you have any questions please do get in touch.